COMPLAINTS PROCEDURE

Warranty

We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it may happen that an order becomes defective during transport or that something else happens that leads to a warranty claim. Legally, you are obliged to report the defect to us within two days of discovering it. If the defect falls within the warranty, we will take care of repair or replacement free of charge.

Complaints

It is always possible that something does not quite go as planned. We recommend that you first make complaints known to us by emailing info@tessavantiggelen.com. From 15 February 2016, it is also possible for consumers in the EU to file complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere, you are free to file your complaint through the European Union platform.